FAQs
please email info@thebaliconcierge.com or +62 811-3961-522 (Whats App) for a replacement of booking confirmation.
Yes. Our representative is able to help you to book and pay for lounge at airport.
No from The Bali Concierge. But you can ask the airline of your flight.
At Drop Zone in airport area. We need your number or your driver's number, so we can can arrange the meeting easier.
On your arrival, the meeting point is at air-bridge or at Arrival Hall.
On your departure, the meeting point is at Drop Zone at airport.
Our fast track representative will be speaking with the airline of your flight. Maybe they will charge you more.
Please keep in touche with our representative or our staff on Whats App chat or email, and explain us the reason, for example: you missed your flight, disaster occurs, etc.
Please inform our staff about your special request or assistance. If you need a wheelchair, please inform the airline of your flight.
No. All passengers under the age of 17 must be accompanied by an adult.
Our representative will accompany you untill your departure schedule. If you ask us to stay longer due to disaster occurs, no charge will be applied. But if you ask us to stay longer due to you missed your flight, charges will be applied.
